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Penny Rosema Makes Negotiation More Effective for Mercantile Bank

The staff at Mercantile Bank of Michigan has a new tool to make their jobs easier thanks to Penny Rosema. At two recent workshops in Alma and Grand Rapids, Michigan, Penny introduced the banking team the negotiation roadmap.

Employees of the bank negotiate every day, either with customers or vendors. Using the roadmap helps them do their research and develop a plan before the negotiation conversation begins. “[It’s] an easier, less painful process by having the roadmap prior to negotiation,” responded one employee.

Members of the banking team also found Penny’s examples of negotiation in action helpful – from contracts worth a couple thousand dollars to multi-million dollar deals.

With the benefit of knowing one of the most effective tools used by professional buyers and sellers, the Mercantile Bank team is now prepared to get more of what they want in their next negotiation.